Shipping policy

Effective date: 21 September 2026

Order processing

Orders are prepared after payment is confirmed. We aim to hand eligible orders to the courier within 2 business days, excluding weekends and Philippine public holidays. During launches, promotions, severe weather, or unusually high order volumes, processing may take longer. We will contact you using the details supplied with your order if a material delay occurs.

Current delivery options

Available delivery methods, destinations, charges, and estimates are shown at checkout and depend on the delivery address and current store configuration.

• Metro Manila standard shipping: ₱95, with an estimated delivery time of 1–3 business days after dispatch.
• Local delivery: available only for eligible addresses shown at checkout. The fee and estimate displayed at checkout apply.
• Addresses outside the available Philippine delivery area: an order can be placed only when checkout displays an eligible delivery option.
• International delivery: available only when checkout accepts the destination and displays an international rate. Any import duties, taxes, customs fees, or brokerage charges are the recipient's responsibility unless checkout expressly states otherwise.

Delivery estimates are not guarantees. Couriers, customs authorities, weather, holidays, restricted-access locations, and events outside our reasonable control can cause delays.

Address accuracy and failed delivery

Please provide a complete delivery address, correct postal code, active phone number, and any building or access instructions. Contact us immediately if you notice an error. We cannot guarantee changes after fulfillment begins.

Additional costs caused by an incorrect or incomplete address, refusal of delivery, or repeated failed delivery attempts may be charged to the customer where permitted by law.

Tracking and delivery concerns

When tracking is available, it will be sent to the email address or phone number provided with the order. If tracking shows a delivery problem, email leathercare@pristine.com.ph or use our Contact page and include your order number.

If a parcel arrives damaged, leaking, or incomplete, photograph the parcel, shipping label, internal packaging, and affected item before discarding anything, then contact us promptly. Our Return and Refund Policy will apply.